Case Study Scenario Response

CaseStudy Scenario Response

CaseStudy Scenario Response

Case1 highlights the Carla’s distress as a medical assistant inaccepting or rejecting technological reforms aimed at streamliningthe health care industry (Makely, Austin, &amp Kester, 2013). She isnot ready to adjust and accept computerization of documents,prescriptions, and diagnosis procedures due to the fear of learningnew skills. The case presents a dilemma that nurse faces whilepracticing in the as medical sector. Contrastingly, Case 2 revealsher acceptance to learn how to handle electronic medical records andprescriptions (Makely, Austin, &amp Kester, 2013). She aspires tocontinue working with the network while pursuing a bachelor degree toexpand her career. However, she is worried about the forthcomingperformance evaluation process even though she has a good reviewamong co-workers and doctors. Besides being a hardworking woman,Carla remains resilient in building her career by maintaining aconsistent workplace quality that satisfies patient outcomes.

Case3 indicates the career progress of Carla since she has joined acollege. After receiving a positive feedback for quality performance,the medical assistant earned a reputation for being the best nursewithin 2 years of running operations. Furthermore, she received a payrise that motivates her to maintain the highest standards of quality.However, Carla confronted a case of corruption after eavesdropping onthe purchasing agent’s conversation with a salesperson. Thediscovery pushed her to inform the management to investigate theintolerable unethical behavior. Good communications between nursesand management can enhance transparency of medical facilities.

Carlareported the dishonest activities of the purchasing agent and gainedan instant admiration of the network’s administrators for showing aconsistent sense of loyalty (Makely, Austin, &amp Kester, 2013). Thecommitment to honesty and high productivity earned the medicalassistant an opportunity to start a new clinic with a new team. Thefirst meeting that she chairs deteriorates to chaos forcing her toremain on the sideline. Nevertheless, her understanding of groupdynamics made her tolerant to such challenges. Formation, conflict,and norming stages of group formation are marked with lack of trust,but soon a substantial structure emerged to ensure productivity(Forsyth, 2014). Unilateral interdependence and multilevelinterdependence affected members to the extent of shouting at eachother during the meeting (Forsyth, 2014).

Case5 highlights Carla’s maturity at applying principles of groupdynamics to develop rules within the first 30 minutes of their secondmeeting (Makely, Austin, &amp Kester, 2013). Furthermore, shedivided teams into sub-committees to work on projects according toskills. Her skills paid off as she was appointed the team leader ofPatient Experience sub-committee charged with responsibility ofcoming up with best strategies to deliver first-class customerservices.

Lastly,Case 6 shows the success of the medical assistant to research on thebest strategies to guarantee delivery of customer care services topatients. Therefore, she decided to implement a hospitality-basedapproach after studying customer care experiences from outstanding5-star hotels. Carla decided to design a quality clinic system basedon excellent customer services. Constant communication with workersand team members forced her to learn better communication skills. The6 Case studies detail the progress of Carla from a humble nurseadministrator to an executive officer running a new clinic is anoutstanding example of career development through acquisition of newskills.


Forsyth,D. R. (2014). Groupdynamics(6thed.). Belmont, CA: Wadsworth Cengage Learning.

Makely,S., Austin, V. J., &amp Kester, Q. (2013). Professionalismin health care: A primer for career success(4thed.). Boston, MA: Pearson.