The survey presented lacks the crucial components needed to help theinvestigator get particular results. The arrangement of the surveydisqualifies its appropriateness for use in the achievement of theidentified objectives. The order in which questions are arrangedfails to meet the criterion of a valid survey. For example, it is notclear the motive of the investigator since the questions do not pointout exactly what is meant.
Further, there is the aspect of choice of language used in thesurvey. From the questions, it appears as if the respondent isexpected to be knowledgeable about the operations of the hospital.For example, the respondent is asked about the procedure that theywere undergoing while in the hospital. Unless the patient has amedical background, it would not be easy for them to point out theprocedure especially if it was surgery-related. Because of the same,it would not be a challenge for the patient to give the right answer.Questions in a survey must be simple to understand (Dolnicar, 2013).
The structure of the questions is such that they are closed ended.The respondent has only been given two options, “Yes” or “No”.An efficient survey should enable the respondent to have a broadchoice of answers. Despite the fact that there are provisions forthem to offer comments, it is critical that they have multiplechoices to pick from.
Finally, the survey questions are complex. They are asked at the sametime making it difficult for the researcher to understand what isexpected of them. For example, under the section of “Treatment byother hospital personnel”, there are sections of “Recovery”,“Surgery” and “X-ray”. The respondent is expected to provideanswers to all the sections at the same time. It could be confusingmaking it difficult to get the appropriate results.
Dolnicar, S. (2013).Asking good survey questions. Journal of Travel Research,52(5), 551-574.