Whendeciding how to approach people regarding a sensitive issue, it isimportant to be aware of the possible responses that certainapproaches may illicit (Patterson et al., 2011). A friendly approachwould work best in establishing a connection with individuals,especially if approaching the audience without prior knowledge oftheir perspectives on certain issues, which in this case are domesticviolence and its impact on women and children. As the host at such aconference, it is advisable to begin with a warm greeting, identifyoneself, one’s role within the conference and ask for the same inexchange when interacting with people. When addressing a crowd,offering assistance with predetermined issues such as identificationof washrooms and availability of food would inform people of one’swillingness to assist with any concerns they may raise (Patterson etal., 2011). The interaction creates a personal connection that makesthe audience more receptive to further engagements during theduration of the conference.
Assessingthe interests of the audience requires active listening. A simpleexample of a gesture that demonstrates active listening is nodding.Allowing individuals to identify themselves on their concerns andstate the kind of assistance they require would ease the assessmentof needs during the interaction and allow for development ofquestions in case any elaboration on a specific issue is concerned(Patterson et al., 2011). Writing down questions is one of themethods that aids in active listening as it allows an individual totalk without interruption as the listener identifies points ofconcern.
Ina bid to continue building a relationship, it is important to planfor future interactions using tools such as schedules and timetables.Examples of gestures indicative of plans include setting time usingtools such as a stopwatch, stopping a conversation to create room fordiscussions at intervals, taking turns in talking, among others.
Afterassessing the needs of individuals or a group, sharing solutionsforms an appropriate intervention measure. Solutions can either bespecific to individual needs or applicable to a group of requirements(Patterson et al., 2011). For a conference scenario, offeringbusiness cards for further assistance to individuals that requirethem would enhance time management without overlooking their needs.The most prominent example of intervention is answering questionsusing solutions to concerns raised.
Askingquestions is the best way to assess the efficiency of solutionsgenerated. Determination of the mode of communication would depend onthe goal. For situations where time is limited such as conferences,questionnaires work best in gathering feedback. An example of agesture that suggests the existence of a question is raising aneyebrow. The gesture usually indicates the need for elaboration, thesame way as asking “Are you sure?”
Patterson,K., Grenny, J., Mcmillan, R. & Swittzler, A. (2011). CrucialConversaions: Tools for Talking When Stakes Are High (2ndEd.). New York: McGraw Hill