Operation Management





Leadpencils are made from graphite which is mixed with clay and water.The sludge is dried and ground into a soft paste that is pushedthrough metal tubes to form thin rods. The rods are then cut intopencil-length pieces and dried and heated to high temperatures. Inanother part of the factory, wood is prepared by machines that cutthe material into large blocks of cedar wood (Gaspar, 2006). Eightshallow grooves are then cut into each slat lengthwise. A thin gluecoat is applied on the slats and lead is placed in each slot. Asecond slat is placed on top of the first one. The slats are placedinto a cutting machine that cuts the wood into various shapes anddivides them into separate pencils. The seams joining the slats aresanded, and several coats of paint are applied to the pencils.


McDonald’sinternal and external design is attractive with ideal color schemes,attractive lighting, comfortable sitting arrangement, trainedemployees, the state of the art beautification, faster cookingprocess and proper division of labor. The fast food company uses bothproduct and process layout. The layout increases productivity byminimizing handling of material, reducing hazards to working forpersonnel, efficient utilization of labor, increasing job morale,providing ease of supervision, utilizing available space andfacilitating coordination (Gaspar, 2006). Different types offranchises such as Wendy’s and Burger King have various kinds oflayout. While the franchises try to maintain a unique brand, theycompete by personalizing their restaurants to fit in every localcommunity. The purpose of having a different layout is also to avoida homogenized brand but maintain a rather attractive brand thatrespects local communities


Theconcept of workflow is derived from the idea of process inmanufacturing and the office. Workflows break down activities intodefined tasks, rules, roles and procedures that regulate most of themanufacturing work and the office. The introduction of informationtechnology in the workplaces is partially fully automated byinformation systems such as the computer programs that performs tasksand implements rules that were previously implemented by humans.Devices such as the radio frequency identification (RFID) tags playsa critical role in job design. The RFID tags are micro-computer chipsthat transmit radio signals and can be placed on packages that helporganizations to identify the location of products and movement(Collier &amp Evans, 2010). They can be applied in virtuallyeverything including, supermarket products, clothes, livestock andprescription medicine. Information technology provides the ability tointegrate the value chain through efficient management of data andinformation.

IV.Process Error

Workflowissues often occur in technology studies. In the domain area ofbarcode medication administration (BCMA), the technology has provedto improve the quality of care by reducing dependence on memory,increasing access to information and increasing collaboration withbest practice. Simple errors such as the ability to access apatient’s wrist for the barcode strip result to workflow problems.Problems such as scanning barcodes off a key ring rather than thepatient commonly arise. For that matter, adaptation to make theirwork more efficient hinders some of the intended benefits of thedesigned process (Collier &amp Evans, 2010). More complexinteractions arise since most BCMA systems require that a doctorenters an order before the nurse can access the medication. In somecases, nurses have borrowed medication from one patient in thehospital to offer another in critical situations until the medicationfor the second patient can appear in the system.


Collier,D. A., &amp Evans, J. R. (2010). OM2.Mason, OH: South-Western Cengage Learning.

Gaspar,J. E. (2006). Introductionto business.Boston, MA: Houghton Mifflin Co.